| FaucetDirect.com does its best to make sure that our customers receive their
products in the most timely and inexpensive way possible. In stock orders
placed with FaucetDirect.com before 12:00pm PST (noon) usually ship out on the same business
day. This does not include orders placed on Saturday or Sunday, as orders
placed over the weekend or on major holidays will be shipped the next business
day. When necessary we will reserve the right to ship orders placed standard
ground within 24-48 hours of the order. |
| We proudly boast excellent fill rates for our
orders, but occasionally we must backorder or source inventory from multiple
warehouses. This means your different parts of your order can come from
various locations around the country. If you order more than one item, we
will make every effort to send available items together. In the event only
some of the items in your order are available at a single location, we reserve
the right to ship you multiple packages from multiple warehouses. If we
elect to break your order into multiple packages, you will not incur any
additional freight charges. In the unlikely event we are unable to ship
your order complete, we reserve the right to ship the stock we have and
backorder the items which we were unable to ship. You will be notified via
e-mail of the estimated delivery date for your backordered items. You will
not be charged any additional freight charges for items that were backordered. |
| All delivery estimates do not include Saturdays
and Sundays. If you would like to request delivery on Saturday you must
make a special request by calling our toll free number during normal business
hours. All weekend delivery requests must be made before 12:00pm PST to
be guaranteed. Additional charges may apply. Sunday delivery is not available.
|
FaucetDirect.com uses UPS (United Parcel Service
- www.ups.com) as it's primary
shipping carrier. UPS reserves the right to either leave a package or request
a signature at the delivery driver's discretion. If you require either a
"Signature Only" or "No Signature Required" (drop-off)
delivery, please contact our customer service during normal business hours,
and we would be happy to make those adjustments to your order (additional
fees may apply).
UPS - If you have received a package or shipment that has been freight damage,
with either evidence of excessive damage to the shipping box or obvious
tampering, please contact FaucetDirect.com within 48 hours.
Freight claims requested after this time will result in denial as UPS has
a strict time policy concerning damage claims. On rare occasions, UPS may
lose or mis-route a package. If this does occur, please contact our Customer
Service department and we can have the package traced, or send a replacement if
the package was lost.
Freight - Occasionally, FaucetDirect.com will ship by alternate
means, usually by a Freight Carrier (LTL). Freight Carrier shipments are
usually for items that cannot be shipped by UPS or for larger orders. Residential
Deliveries are scheduled by the carrier a day before delivery. Before accepting
your delivery, you are required to inspect each and every item for damage
and/or missing items. If there is any noticeable damage you must refuse
delivery of the item(s). Accepting delivery of the item(s) is your acknowledgement
that the item(s) were received in 100% usable condition and that you have
received every item. Once an order is delivered and accepted, the return
options for that order become extremely limited. Any damages or missing
items that were not noted at delivery must be reported within 7 business
days of receiving the item(s) or the freight company will automatically
deny any and all claims and the item(s) will not be eligible for a return.
|
Currently FaucetDirect.com can only provide flat rate shipping costs to addresses within
the continental United States through its automated tool.
Shipments to Hawaii and Alaska will be charged UPS Next
Day Air rates but will be delivered via UPS UPS
Second Day Air Service. If you are shipping something to Hawaii or
Alaska either select the UPS Next Day Air shipping
option and place the order online yourself or call (800) 864-2555 if you are uncertain. In some cases additional charges may
apply. We reserve the right to hold an order placed online until we have
customer approval for additional shipping charges. |
| FaucetDirect.com uses a third party freight forwarding service. All customs
and duties are guaranteed by the service provider. There will be no additional
costs associated with receipt of goods. Simply select "International
Checkout" at the Checkout page to calculate your international shipping
rates. For more detailed information about our International Checkout and
shipping options please visit our International
Help Center. |
| Shipping Rates within the contiguous United
States are as follows: |
