FaucetDirect.com is the best place to buy products online.
We stand behind our products and guarantee your satisfaction with every order.
FaucetDirect.com promises to deliver high-quality products, in excellent condition, to
your door. If, for any reason, your shipment is not satisfactory, we will
gladly replace it or accept a return of the merchandise. Please adhere
to the following return policy:
The following items may be returned for a refund:
- Merchandise that has not been removed from its original packing.
- Defective merchandise.
- Merchandise that mispacked or was not shipped correctly.
- Merchandise that has not been installed.
A 15% restocking fee will be charged on all returned merchandise, unless
defective.
To begin processing a return, please visit our return
processing page.
**For Freight Damage or Loss, please see that section of our
Shipping Policies.
- Returns can only be made within 30 days of receiving your product(s).
- Exchanges can only be made within 60 days of receiving your product(s);
restocking fees will still apply.
- All returns must be over $15 in total value. Any return for less
than this total amount may not be permitted.
- Special Orders may not be returnable. Please contact customer service for more information.
Some items FaucetDirect.com sells are not available in our
web catalog but can be purchased over the phone. If you order a special
order item by contacting our calling our toll-free number it may not be
returnable or may be subject to a greater than normal restocking fee. When
you call a sales associate will notify you of any applicable return charges.
If defective, you may only exchange these items for the same product. Please
call our customer service number if you are uncertain about any part of
this return policy or you have unanswered questions.
We can process returns and refunds only for items purchased from FaucetDirect.com or one of its affiliates. To
receive a refund all returned merchandise must be in resaleable condition, free from scratches and defects.
You can also cancel un-shipped items. To cancel and order that has not yet
shipped please call our customer service department immediately. Once an
item or an order has been shipped it cannot be canceled, you will have to
process a general return.
Follow the simple directions below to make your return by mail:
- Log into your online profile to process your return and request an RGA (return goods authorization)
number. Once you have set up your return you will be e-mailed
an RGA number within 72 business hours. Along with this return number you will
receive a ship-to address where you must send your merchandise to. Be
sure to include your RGA number with your merchandise. This number will
be used to guarantee you receive your credit. Note:
If you return a product to us without an RGA number, your return could
be subject to additional restocking fees.
- Include all original packing materials, manuals and accessories with
the product to avoid any additional fees.
- We recommend items be returned via UPS or insured parcel post for
proof of delivery. Be certain the items are secure in their packaging
so damage does not occur while they are in transit back to our warehouse.
We also recommend that you reuse the original shipping carton and packing
materials. Note: Packages sent without tracking
or proof of delivery cannot be guaranteed credit as reciept of package cannot be
confirmed.
- You are responsible for all freight charges. However, you will be
credited all reasonable and customary freight charges relevant to that
item if product is damaged or defective, or the wrong item was shipped.
Please maintain the postal receipt for your records.
- Items received past the return period plus reasonable shipping time
may not be processed. Only items purchased from FaucetDirect.com
are eligible for return credit. Returned items must be shipped in the
original product packaging. Notification will be sent to the e-mail
and/or billing address provided should your return not be accepted.
Items will be resent to you upon receipt of your payment of freight
charges. Items will be deemed abandoned if we are not contacted within
30 days.
We will notify you via e-mail of your refund once we have received and processed
the returned item. Please note, we will refund shipping costs only if the return is
a result of our error.
We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the
original purchasing credit card account number only. If you paid by check please allow an additional 14-21 days for delivery of
check via USPS.
To begin processing a return, please visit our return
processing page. |
