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My credit card statement has a charge from
Improvement Direct Inc. who is this?
FaucetDirect.com is one website in a network of sites in the home improvement
industry whose corporate name is Improvement Direct Inc.
Why did my product arrive in a box from a
manufacturer other than the one I ordered?
In our efforts to preserve the environment, FaucetDirect.com reuses boxes whenever we can for exterior shipping protection.
However, please be assured that your products are still manufacturer direct,
in their original manufacturer boxes inside the reused exterior packaging.
I do not have a credit card, can I make a
purchase?
Yes you can. FaucetDirect.com accepts personal checks, money orders, certified checks,
and BillMeLater(TM). Orders made with personal checks will be processed
once the check clears the bank (approximately one week after the check
is received). Orders paid with guaranteed funds, such as money orders
and certified checks, will be processed immediately upon receipt.
To place a non-credit card order, add the items you wish to purchase to
your online cart and print out the full cart. Include your billing and
shipping address (physical address needed for shipping) and a phone and/or
email for order contact. Make your form or payment out to "Improvement
Direct Inc." and mail these items to:
FaucetDirect.com
PO Box 1163
Chico, CA 95928
We suggest that funds be shipped by a certified method to insure delivery.
What are your shipping rates and time frame
for shipping a faucet?
See our shipping rates and information by viewing our shipping
rates page
I've just received my faucet and there is
some water in it. Is this normal?
Yes. Some of our manufacturers use water testing as a part of quality
control. This is done to insure that the product you receive is leak free
and holds up to pressure.
After I put a faucet in my cart I get transported
to another page, why?
Our site gives you ultimate control in picking out your faucet by allowing
you to pick your handles and faucet components separately. Rather than
offer prepackaged sets of faucet bodies and handles, FaucetDirect.com offers you full control over your purchase by selling most
faucet components separately. You will be transported to a page that carries
accommodating items for the faucet you choose. If you want to order a
faucet body, less handles, there is always a button available to let you
continue without making a selection.
Your prices are so low? Are any of your products
factory seconds?
Every product we sell at FaucetDirect.com is in brand new condition, factory direct. You can be assured
that any order from FaucetDirect.com will be in its original box, shipped from the factory, to
our receiving facility, to your doorstep.
I bought a faucet locally and I want to return
it, can you help me?
We can only accept returns on faucets which were purchased through FaucetDirect.com. For warranty assistance, please visit the faucet manufacturer.
I purchased my faucet locally, can you help
me make a warranty claim?
We only provide manufacturer liaison services for faucets originally purchased
through FaucetDirect.com.
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